Customer Service

Shipping & Delivery
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone..
Privacy & Security
Equipus we operates https://www.equipus.com (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Returns & Replacements
Prior authorization must be obtained before any merchandise is returned for credit, refund or replacement. Please call a Customer Service Representative at Equipus within 7 days after you receive your shipment. Unauthorized or COD returns will not be accepted. Returned merchandise must be in original factory condition with original packing slip, packing materials, and warranty cards, manuals and accessories. Returns requested for customer convenience may be subject to a 15% restocking charge.
Ordering
Once an order has been submitted, it will get processed. These steps involve picking, or the retrieval of items from where they are stored, and packing, or getting the order ready to ship. This may also include instructions on which packing materials to use — boxes, bubble mailers, poly bags, packing tape, bubble wrap, airfill, etc. — or any custom packaging and inserts to create the intended unboxing experience for the end customer. Finally, a shipping label must be added to the package.
Payment, Pricing & Promotions
At Equipus.com, our commitment to our customers is to offer convenience, service and product availability online at competitive prices. We also offer merchandise at promotional prices. Equipus.com is a separate company and operates independently from the Equipus store. Because they are separate companies, the products, prices and promotions offered online and in Equipus store may differ. We may offer merchandise on-line at the same price at which it is offered in Equipus store, and our promotions may follow those that you'll find in the Equipus store. However, in some cases, the prices will be different because the website and store may choose to offer items at different prices or may run different promotional events at different times. Additionally, Equipus.com may offer a product, price or promotion that is not available in the store. For this reason, prices and other promotional offers (such as coupons and additional discounts) offered at Equipus.com may not be applied toward purchases from Equipus store. Similarly, prices and other promotional offers (such as promotion codes and free shipping) from Equipus stores may not be applied toward purchases from Equipus.com
Viewing Orders
To view details of an order: Navigate to My Account > Order Status (Under Orders) Find the line with the necessary order and click on View Order. Alternatively, click on My Orders link at the end of any page, find your desired Order and click on View Order. The page with order details opens. At the top you can reorder/print order, Also you can see a heading with a label "About This Order:" where there are 3 options to navigate through 1-Order Information(default) 2-Invoices 3-Shipments.
Updating Account Information
To Update your Account nformation you will need to: Navigate to My Account > Account Settings (Under Options) The page with order details opens. Here you can Edit your Account Information. Alternatively, click on Account Settings link at the end of any page.
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